Play De Record

Should i buy my equipment from across the border?

Price is an undeniable determining factor but when shopping for the best deals but there are a few other things to consider.

1. Support: At Play De Record we offer free quick help over the phone as well as paid lessons. This means that you can always give us a call and ask for general advice on setups, usage, warranty claims, and repairs at no extra charge. Not many retailers offer this level of support.

2. When ordering from the US many people forget that the stated price does not include, the exchange rate, international shipping, and import tax.  Try to factor these in when making price comparisons other wise you could end up paying more.  

3. In the event, you get a unit that is faulty and it was purchased from the US you can not send it to a Canadian service center. This means that you have to pay for the shipping back to the US as well as deal with your American representatives. In some cases, if a unit gets sent back and forth a few times this can get very expensive.  At Play De Record when we see that a customer is dealing with a problem unit we help test it and in some cases request that the distributor switche out the unit under warranty.

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